“Jennifer exemplifies customer service. I would even go so far as to say she is a customer service NINJA! She is quick, knowledgeable, friendly, personable and always goes above and beyond with any request that we have. She never just says “no.” She always has options for any issue where we need a solution. We value our relationship with VCC as a direct result of working with Jennifer.”Bryan A. Parks
“I am so pleased with the service I get from Jennifer Hess as my Account Manager at Virginia Commonwealth. She is very attentive to detail and quick to respond to my needs and the requirements of the contractors with whom we deal. I don’t have to keep repeating the same things, she is very professional.”Carol Bilter
“We received excellent service from Jason Priest and others at VCC Insurance. Cleaning up from water damage, we called Jason for direction. He actually came to our home offered help and made sure the initial claim process was prompt and efficient. He remained attentive and helpful throughout our favorable claim resolution.”Donna Livesay
“I have had the pleasure of working with Jennifer for a few years now. She is a vital part to helping me with my job as an event planner here in Richmond, Virginia. She is able to help secure proper and affordable insurance for Echelon and special event policies for my clients. In my line of work proper wording and a super quick turn around are key to the production process. On a personal note Jennifer’s infectious personality makes it a pleasure to work with her and our conversations generally steer between insurance needs and raising young and crazy kids. I cannot say enough about Jennifer. I am truly lucky to have such an awesome person as a part of my team.”Jessica
“Just want to give a quick recommendation/shout out to Meghanne Ogburn! She's an insurance agent who lives in the neighborhood. She got us better coverage on our home and car insurance and still saved us money! She was able to get everything set up for us online so we never even had to go anywhere or even speak on the phone. Plus she caught a pretty big mistake our previous insurance company made on our policy. Anyway, I highly recommend that you reach out to her for a free quote!”Vanessa D.
“Jennifer Hess is superb, she is always there for us as if a personal attaché to our business. She returns my e-mails within five minutes and provides COI’s in less than a day. She is very professional and totally helpful, I can depend on her quick responses to provide our clients with insurance documents in less than 24 hours. Her assistance and advises help us to focus on growing our business and her super quick responses to maintain great relationship with our clients. I would like to congratulate you on having Jennifer Hess on your staff, and I would like to add my praises to her professional performance.”Gamal